Math Curriculum Reform Issue

Among the subjects learnt by students, Mathematics is among the subjects that are unpopular among the students. They perceive it a very hard subject especially to girls who think the subject should be reserved for boys. However, mathematics learning will be increased by the proposed National Council of Teachers of Mathematics in 1989. The curriculum proposed is very comprehensive and is likely to improve mathematics performance that has deteriorated for sometime now. One of the most important aspects that has contributed to student performance as a result of proposed National Council of Teachers of Mathematics in 1989 was due to emphasis the curriculum has put on geometry and spatial. Learning of Geometry has developed student’s understanding and appreciation as far as world’s geometric concepts are concerned. As far as children are concerned, they develop and enhance their ability to learn measurement ideas and learn number. These concepts also help students to be able to understand advanced mathematics that are learnt at higher levels. [1] Another most important concept that has improved student performance in Mathematics is because Geometry is introduced from Pre K to 12. It is very important for people to support the National Council of Teachers of Mathematics that was introduced in 1989 since it enhanced students’ performance in the subject. National Council of Teachers of Mathematics curriculum has promoted egalitarianism among the students as this was the main aim and objective of its development. The proposed Mathematics by National Council of Teachers of Mathematics is due to the fact that the ability of the student to be able to solve problems after studying the Mathematics. This is because, in the current world for one to survive comfortably, one has to go with the technology which is comes hand in hand with knowledge of Mathematics. The curriculum proposed is likely to promote student’s learning skill since they removed basic skills that were unnecessary and instead they focused on most important issues since they knew calculator and computers would eliminate calculation which is tedious. Another issue that can make us to support the National Council of Teachers of Mathematics curriculum is that previously, the curriculum had not been focused on all students as it had only focused on analytical, deductive and linear analytical that only met White (Anglo) learning style. For this case, the main aim and objective of the proposed National Council of Teachers of Mathematics was to develop a comprehensive curriculum that would cater for the needs of all students. [2] Currently, student performance in Mathematics has improved and the subject is no longer perceived as a hard subject like it used to be previously. The subject is now popular even to girls and it is should be encouraged since knowledge in Mathematics enhances understanding of other subjects. References National Council of Teachers of Mathematics (1989): Curriculum and Evaluation Standards for School Mathematics. Reston, VA: NCTM. National Council of Teachers of Mathematics (1991): Worthwhile Mathematical Tasks – In Professional Standards for Teaching Mathematics (p. 25). Reston, VA: National Council of Teachers of Mathematics. Â   Â   [1] National Council of Teachers of Mathematics (1989): Curriculum and Evaluation Standards for School Mathematics. Reston, VA: NCTM. [2] National Council of Teachers of Mathematics (1991): Worthwhile Mathematical Tasks in Professional Standards for Teaching Mathematics (p. 25). Reston, VA: National Council of Teachers of Mathematics. Â   Â  

Confessions of St.Patrick

Kelvin Kublall Feb, 4/2013 History of Christianity Confessions of St. Patrick St. Patricks story is a quite dramatized one, it speaks about the great things he has passed through. St. Patrick was one of the first and most influential missionaries to Ireland, bravely entering this superstitious and violent country to bring the healing balm of the gospel. Firstly He was born in Great Britain nearing the end of the fourth century. He was the son of Calpornius, who was a deacon and decurion.Patrick was of a noble birth, he was a Roman citizen. At about the near age of 16 he was captured by barbaric Irish pirates and taken to Ireland where he served as a slave tending to the sheep. During his Shepard time, he was converted to the Lord and then after 6 years, God gave him a dream to leave Ireland for his â€Å"ship awaits†. God made St. Patrick travel two hundred miles to where God told him the ship would be and boarded it and set sails back to his homeland in Britain.Now while amon g his family, he had another dream, this time a voice spoke to him telling him to return to Ireland. During this time an outlined map of Ireland was identified with the forest of foclut near the western sea. Here a childhood confession he made before he became a deacon returned to haunt him. And later there was many boasting of bringing religion to the Irish. It spoke on how they never knew God and cherished idols. Then in paragraph 42 he baptizes a beautiful Irish princess in Gods name.Then he closes his confessions by saying that those who believe in the faith of God and fear him and do only what is pleasing in His sight will glorify God’s name eternally. For those were his confessions before he died. It seems that the new church leadership did not share their predecessors’ approval of Patrick’s mission, particularly his emphasis on reaching the lost rather than shepherding the existing flock. The bishops felt Patrick’s teams were spending too much time with the pagans and not enough time tending to their own spiritual well being.Patrick quoted Mathew 28, explaining that Jesus had commanded his disciples to go into all the world and preach the gospel to all creation, baptizing the nations and teaching them to obey everything he had commanded. By most accounts Patricks efforts were successful. By the end of Patrick’s approximately 30 years of ministry in Ireland, the Church was blossoming and a previously violent, pagan land was becoming much more peaceful and virtuous.Patrick’s theology also freed him to build a bridge to the Celtic culture by celebrating and emphasizing the aspects of that culture that he found good and righteous. The key to Patrick’s approach, was his ability to tell the Celtic story better than the Celts could. He offered them a more complete explanation of their history, showing how it finds its fulfillment in Jesus. Likewise we are today when doing missionary evangelism, we should conduct proper surveys of the population and know our roots before entering. Knowing our roots simply means to be grounded in the faith of Jesus.

Pfizer Inc Essay Example | Topics and Well Written Essays - 1000 words

Pfizer Inc - Essay Example he organizational structure is anticipated to change to accommodate the changing dimensions of customer perceptions and value expectations from medicines and healthy living (Barrett 2005, 72-82). The case commences with the market segmentation practices and its role in guiding the sales force efforts at Pfizer. Next are the targeting and positioning strategies in place and an understanding whether they need any changes. Adding on to the analysis, whether the company needs a complete revamping of its structure is also discussed along with the ‘what’ and ‘how’ of the change. To its accolades, Pfizer boasts of a 38,000 person global sales force that is competent enough to turn the demand function upside down. However, the traditional sales force efforts seem to be rusting with the changes in perceptions and expectations of physicians, patients and the total customer base. Earlier till date, the onus of marketing and spreading awareness of newly discovered medicines and drugs had been on sales team with frequent visits to clinics and appointments with physicians and doctors as the major activity of Marketing Charter. However, with the knowledge of new and categorical diseases with specialized physicians, mass marketing seems to take a back seat. Now Pfizer aims to focus on specialized diseases with less of talking and persuading the physicians with sales force efforts. Pfizer has learned a lesson from its Viagra sales experience. In its spree to extract maximum benefits from its Viagra proposition for ED (Erectile Dysfunction), it distributed a large number of samples and free medicine to clinics and physicians, resulting into a faulty determination of the exact demand. There were more of curious customers than actually afflicted ones, which led to an instant upsurge in demand at the time of the launch of the Viagra. This was all because the sales team was too aggressive in its efforts. Learning from this experience, the market segmentation now calls for

An Epistemic Defense of the Blogosphere Article Example | Topics and Well Written Essays - 750 words

An Epistemic Defense of the Blogosphere - Article Example Goldman is one of them. In the given paper we will evaluate the statement of Alvin Goldman and his opponent David Coady. In order to understand the position of Goldman, it is necessary to recollect his approach to knowledge and the truth. He states that the information people read in blogs lacks evidences. Goldman criticizes the post modernistic directions in epistemology. He defines an interesting approach to the notion of truth. According to Goldman, the truth should be verified by the evidences. He applies mathematics working out the basics for generic social practices. He uses the Bayes theorem, which states about the probability of the event A only if the event B took place. The application of the theorem by Goldman states about the probability of the event (A=X) if there is an evidence B, which testifies that X happened. Thus, everything should be verified, and before talking about something a person should possess the definite degree of knowledge about it. And blogging in its turn usually lacks this necessary degree of knowledge in comparison with traditional media. Thus, Goldman is afraid that journalism as a serious profession is disappearing due to blogging. His thoughts on the topic are clearly stated in his work The Social Epistemology of Blogging. â€Å"For the acquisition of knowledge to occur, it isn’t sufficient that there be a free press that publishes or broadcasts the relevant truths. It is equally critical that members of the public receive and believe those truths. If truths are published but not read, or published and read but not believed, the public won’t possess the information (or knowledge) that is important for making correct decisions† (Goldman, p. 3). David Coady is one of the critics of Goldman’s opinion about blogging. He states that there is no significant difference between conventional media and blogging. He considers blogging to be just electronic reflection of traditional media.

Critically evaulate the view that international organisations and Essay

Critically evaulate the view that international organisations and global governance systems are undemocratic - Essay Example Indeed, it is very much possible to see that global institutions such as International Monetary Fund (IMF), World Bank and World Trade Organisation (WTO) do play an active role in the governance, political and economic organisation of many countries from around the world. Importantly, the issue of deficit of democracy primarily arises from the fact that while the nation states are at least theoretically accountable to the national civil society, the international institutions are accountable to none. All the nation states do not wield equal power in many of the transnational institutions. Moreover, if we look at the internal structure and power balance within, most of the international institutions are tilting towards the rich countries of the Global South. Global Institutions, Global Governance and Lack of Global Democracy The making of accelerated globalisation was characterised by the shift of governance from the national to the global. The nation state is being increasingly chall enged by the forces of globalisation. At present, the democracy is solely expressed through national governments and their institutions. In other words, the national parliament is the only abode of democracy. However, the rise of international organisations has led to their growing clutch on the national economies, politics and policies. It is followed the rise of unaccountable forces of neoliberal capitalism which effectively surpass any idea of national and popular sovereignty. It has led to a kind of global elite consolidation as there exists no world parliament. Still, the absence of world parliament does not automatically translated as the absence of global sovereignty. Global sovereignty certainly exists as the consolidated and concentrated power of global market forces and their institutions. It is primarily because of this lack of democracy within, the meetings of international finance and trade institutions attract huge resistance from activists and political groups from ar ound the world. The voting rights in a major institution such international monetary fund is based on proportional vote wherein ‘one country, one vote’ principle is not followed. On the contrary, countries get their voting rights based on their economic share in the institution. The United States in particular and the West in general are also able to exert disproportional influence in the decision making bodes of IMF and World Bank. One of the major problems with international governance organisations is that they do not directly draw their legitimacy form any popular sources. In other words, the legitimacy of the global institutions is solely depended upon their ability to intervene and act decisively in certain situations and places. Although, there is a lot of talk on the emergence of a global civil society which could effectively counter the lack of democracy in global governance institutions, nothing yet has materialised. Conversely, the so-called global civil soci ety itself is predominantly dominated by many Non Governmental Organisations which are accountable not to the people but to the funding agencies. In the question of transparency too, the status of global transnational organisations is not very different from the global finance or political institutions. Here, the very lack of representation of the voice of the developing

Creative and innovative management Assignment Example | Topics and Well Written Essays - 7000 words

Creative and innovative management - Assignment Example Innovation changes knowledge, creativity and ideas into extraordinary value and competitive gain. Creative and innovation always makes an organisation to differentiate itself from its competitors. For instance, innovation or creativity need not always results in a new service or a new product. By adopting an innovative techniques, Rent-a-car, a leading rental car operator in USA is able to differentiate itself from its competitors like Avis, Hertz, National and Budget. Facing a stiff competition from the above competitors, Rent-a-Car is able to vie its competitors through introducing an innovation in its business channel, model and customer experience by emphasising on a differential user need where a customer can drive a car by himself when his car is under repair. Rent-a-car established a channel with vast network of both the neighbourhood and local offices and banked upon a unique business model where insurance companies will be paying the major share of the rentals. This innovati ve business strategy facilitated the customer to hire a car and drive by himself for any purpose ending in a diverse customer experience. The outcome was that these innovative strategies enhanced the revenue of Enterprise Rent-a-Car company annual revenue from just $1 billion in 1995 to $11.9 billions revenue in 2013 thereby pushing down the earlier market leader Hertz far behind it. Bill Gates , the founder of the Microsoft Inc, employed creativity , ingenuity , enthusiasm and long-term vision for personal computing, which has pushed Microsoft to advance sustainably and to enhance the available software technology and made strong efforts to make the personal computer cost-effective , less cumbersome and more convenience for the people to use. Microsoft’s revenue stood at $86,833 millions in 2014 and $ 77,849 millions in 2013. Bill Gates initially started his career

Strategy Implementation of Coca-Cola Research Paper

Strategy Implementation of Coca-Cola - Research Paper Example The present study would focus on the Coca-Cola Company. It has its headquarters in Atlanta, Georgia and well developed systems, procedures and tools that align it to the structure in place to enable it cope with ever increasing competitive world. It creative and innovative culture has enabled it to keep in pace with stiff competition from their main competitor Pepsi. The company has developed a strand of valuable resources in its people and the resources that it contains that enable the multinational to serve its customers with quality and attractive products. The firm has employed a number of strategies so as to realize it objectives and visions, such as fair returns on shareholder value increase value to the community. During the 2010 annual report, it is noted that the company adopted a number of strategies. As noted in their press release, the company has continued to increase the volume of business through innovation and diversification of its products into potential markets esp ecially North America by building several brands such as Diet Coke, Fanta, Sprite, Coca-Cola Zero, vitamin water, Powerade, Minute Maid, Simply and Georgia Coffee. Business analysts provide that the company has continued to deal with volatile economic challenges in their pursuit of global business. The firm has also continued to invest in order to build solid brands of coke fuelled by marketing and promotional innovations. For instance, the ‘open happiness campaign and FIFA world cup promotional programs drove growth and increased reputation of the coke brands. Furthermore, the firm has continued to pursue sustainable developments in the environments and education funding through corporate social responsibility imitative. Structure of the organisation The firm has a well organized organic structure that consist of shorter and learner span of control that ensure timely decisions are met effectively. It has a simple matrix structure that consists of divisions led and driven by p rojects (Mintzberg, 1979; Glueck,1980; Gilbraith and Nathason,1978). The firm has a both decentralised and centralised. The corporate leaders of the company have delegated authority to a number of line and tactical managers in all their divisions around the world so that faster and timely decisions can be arrived. This translates into better quality of service delivery to their customers. Mintzberg (1979) argues that it is pertinent for a firm to centralise some certain policies, as centralising certain essential matters that deal with strategy and strategic options of the overall firm ensures that control is limited and controlled appropriately. These include product and market development. It has also centralised forms of policies and values that every stakeholder should adhere to in discharging their duties and responsibilities. Chandler (1962), Mintzberg (1979) and Glueck (1980) note that some essential matters that arise out of agency necessitate the corporate leaders to retain some authority and control to avoid misappropriation of powers for their own interest and at the expense of the firm.. This ensures uniformity in their systems, procedures and techniques so that productions techniques and tools are similar to maintain a brand name and reputation of the company. For instance, last year it was in a process of improving the quality of brands by pursuing a healthier diet campaign in the United States of America. It also instituted a number of promotional tools that boosted its sales volume and drove its global competiveness higher than 5 %(

Family nurse practicioner Essay Example | Topics and Well Written Essays - 250 words - 1

Family nurse practicioner - Essay Example 1). There are several universities that offer a Family Nurse Practitioner Program (FNPP). According to US News and World Report in 2011, the top five graduate schools for FNPP include: 1). University of California- San Fransisco (UCSF); 2) University of Washington; 3) University of Pennsylvania; 4) University of Michigan – Ann Arbor and;5) Columbia University. In UCSF, their Master of Science Program for FNP is a full-time, two-year course study. As an additional requirement, one is eligible to take up the course if he or she has at least 2 years of experience working as a Registered Nurse (RN). UCSF also offers a 5-6 quarter Post-Master’s option for those want to obtain FNP certification. This includes all clinical and specialty core courses. Year 1 will cover clinical practicum while Year 2 will focus on residencies that will provide supervised clinical experience (UCSF 1). As a specialty healthcare provider, the primary role of a certified FNP is to meet the healthcare needs of the individual and family though comprehensive primary care provision within their lifespan. Other roles and responsibilities of a certified FNP includes: 1) diagnosing illnesses; 2) prescribing medication and therapy; 3) conducting routine check-ups; 4) ordering patient lab tests; 5) assisting in minor surgical procedures; and 6) focusing on disease prevention through their independent work as well as collaboration with other primary care clinicians, healthcare and social service professionals (Johnson & Johnson, Inc.

Albert Chinalmg Achebe Essay Example | Topics and Well Written Essays - 750 words

Albert Chinalmg Achebe - Essay Example Born in 1930 in Ogidi, Nigeria, this 78 year old writer is widely known for his work, 'Things fall Apart', the first novel he wrote way back in 1958. This novel is in fact considered an unsentimental novel, depicting the life and ambitions of Okonkwo, a powerful leader of the Igbo community. Chinua Achebe too comes from this very community, therefore in a way he wrote about what he experienced and felt during the childhood and youth days. The main character of 'Things fall Apart, Mr. Okonkwo is the 'big man' of a traditional village, but the manner in which this man started moving towards fulfilling his ambitions led to prosecution and punishment for him. He was signalled out and targeted for fighting against colonialism. The western effect on values and institutions of traditional Africa, led to isolation of Okonkwo. Such incidents coupled with his approach towards circumstances led to his bad days and ultimately to his downfall. 'Things Fall Apart' narrated the adverse impacts of t he influence of western world on the traditional Ibo African society. Without glamorising his community i.e. the Ibo society, Achebe described how 'things' started 'falling apart' after the Europeans set foot on the African land2. The title of the book, 'Things fall Apart' has been taken from William Butler Yates's The Second Coming - 'Things fall apart; the centre cannot hold'.3 This novel proved to be hugely popular and subsequently translated into some 50 languages. About 10 million copies of this book have been sold around the world. In fact this book also formed the basis of a film 'Bullfrog in the Sun' directed by Hans Jrgen Pohland in 1972. While trying his hand at novels in 1958, Achebe is stated to have said, 'I was quite certain that I was going to try my hand at writing, and one of the things that set me thinking was Joyce Cary's novel set in Nigeria, Mister Johnson, which was praised so much, and it was clear to me that this was a most superficial picture.and so I thought if this was famous, then someone perhaps ought to try and look at this from the inside' (Gikandi, 1996). Chinua Achebe never looked back thereafter and came out with many popular novels with subjects ranging from satire on corruption to the plight of people in the ethnic violence and civil war. Some of the notable works of Chinua Achebe include Arrow of God (1964), A Man of the People (1966), Beware, Soul Brother (1971), Christmas in Biafra and Other Poems (1973), Anthills of the Savanna (1987) etc. Achebe started his working days from the Nigerian Broadcasting Co. in Lagos in 1954. He also studied broadcasting from the British Broadcasting Corp. in London, but destiny had something else in store for him and instead of becoming a broadcaster, he went on to become a successful writer. Presently teaching his students as a professor at Bard College, New York, Achebe has also travelled around the world for delivering lectures on subjects dear to his heart, at different universities. He became the Editor of Okike, a reputed and most influential African literary magazine in 1971, and he continued to edit it after having accepted the post of Professor of English at the University of Massachusetts at Amherst in 1971. Married with four children, Achebe met with a serious car accident in the year 1990, and subsequently the lower part of his body was paralyzed. But the manner in which

Environmental Security Essay Example | Topics and Well Written Essays - 1500 words

Environmental Security - Essay Example Environmental Security Although there are various definitions proposed by the Millennium Project, they have been ranked according to importance, relevance and completeness. Based on such ranking the best definition so far that has approved by scientists is â€Å"Environmental security is the relative public safety from environmental dangers caused by natural or human processes due to ignorance, accident, mismanagement or design and originating within or across national borders† (Chourou, 2011, p.373). In the global level, various aspects have been recognized as potential security threats in the next ten years. Human contribution is a major element since population growth is increasingly creating imbalance in the biodiversity. Similarly, climate change is becoming a grave issue more for negligence by humans than its manifestation. Moreover, overpopulation is rapidly creating food and water scarcity along with contamination of air and oceans (Chourou, 2011, p.373). Environment security has today become a global concern, and it has attracted the attention of the security community. Therefore, the involved actors accomplish the task of risk evaluation and it has been agreed upon that climate change causes potential hazards. The US security community remains engaged in evaluating every contingency and accordingly planning effective solutions. Environment is one major issue that is rapidly gaining prominence in the context of defense planning. The use of military tools for environmental risk assessment is subjected to criticisms since these tools are force oriented.

Business Research Essay Example for Free

Business Research Essay Our research is concerned with the different factors affecting revenue of fast food restaurant located in close proximity of educational institutions. The purpose of the research is to study how exactly consumers disposable income impact the fast food restaurants revenue. For conducting the research, the sample of data has been taken from students; teachers and administrators of two colleges say Bangalore Management Academy and CRM IMS. The results reveal that restaurants make much profit on school days and less profit when closed because the success of the restaurants depends on consumer’s disposable income. INTRODUCTION. INTRODUCTION A fast food is a food that can be cooked and served very quickly sold in restaurant. We noticed in the last decade, a growth of fast food restaurants in India as Indian eating-out habit has considerably increased. This phenomenon is also observed where we could daily see a flux of adolescent and youngest population and that places are nothing but nearby educational institutions. The targeted customers are mostly students, teachers, administrators and people located in close proximity to educational institutions and the aim of the restaurants owners is to make profit, maximize and sustain their revenue. However it exist a relationship between restaurant’s location, revenue, and consumers disposable income. PROBLEM STATEMENT Although, building a fast food nearby educational institutions is the most suitable way to get many customers and make more profit but this also can have bad side effect because it is not taking in consideration of some factors like consumer’s income, and schools days. HYPOTHESIS Variation of consumer’s disposable income impact the revenue of fast food restaurants located in close proximity of educational institutions. SIGNIFICANCE OF THE STUDY This proposed research will determine the factors affecting educational institutions’ proximity fast food restaurants revenue. STATEMENT OF THE QUESTIONS What are the students and school administrators eating-out habits? What are their disposable incomes? How do their spend it? In what way consumer’s disposable income affects the educational institution proximity fast food’s revenue? SCOPE AND LIMITATION The scopes of this research are the fast food restaurants located in close proximity to educational institutions. The limitations of the research are the restaurants that are not reachable by the educational institutional members which are allowed to participate in the research. LITERATURE REVIEW LITERATURE REVIEW One of the rising businesses that have become a considerable phenomenon in India is fast food restaurant. Caused by Indian eating out habit that becoming very popular, fast food restaurants is also slated to growth approximately by 20% per year (Gaurav Marya, 2012). Fast foods business have been such that they continuously changing along with the time and life style changing and they get adapted to immigration, travel as well as socio-economic environment (Kittler and Sucher, 1995). However, in order to attract customers, fast food restaurants afford different foods at different prices according to consumer’s income and eating habit. The restaurateurs have a clear understanding of the customer’s perceptions (Sundaram et al. , 1997) as they create a special attention to the environment around schools where children and younger are vulnerable to repeated exposures (Kelly et al., 2008). Revenue is the most important in any business and restaurant industry face a challenge which is of sustaining their profitability. Kimes (2004) suggest that the elements that determine the potential of a restaurant’s revenue is the capacity directly related to the quality of service and configuration of tables. The customers’ satisfactions may be influenced by the effect that a particular restaurant gives back to him and their associate that perception to the type of restaurant (Noone et al. , 2007:233). However, the time of increase or decrease of revenue depends on the customer’s disposable income that goes in parallel way with the restaurants owners’ policy. If the customers perceive the policy unfair they may be reluctant (Mc Guire and Kimes, 2006:123). Few studies have shown a great success of restaurants businesses in this recently years. METHODOLOGY METHODOLOGY RESEARCH DESIGN The research will involve the role play by the consumer’s disposable income on restaurants revenue through constructed and structured questionnaire that we would give to restaurant’s owners and educational institutional members to fill out the needed data. The interview scheduled is comprised of two sections. 1 – Collection of information about consumers and their disposable income 2 – Accumulation of information regarding location and annual turnover of the business SAMPLING Our study will follow the multistage stratified method of sampling based on some criterion to select the person and restaurants to conduct the research. Educational institutions members will be divided into three groups: Students, Teachers and Administrators. The next sampling group will be the schools proximities fast food restaurants owners. DATA COLLECTION TOOLS The primary data sources used to collect data are structured questionnaires that will be submitted to students and owners of fast food restaurants located to close proximity educational institution and educational institution’s members. Along with questionnaires, interviews also will be conducted. The secondary data will be collected through various publications, newspapers, websites and magazines. CONCLUSION CONCLUSION. The research was conducted on variations of educational institutions close proximities restaurants’ revenues and these restaurants’ customers’ disposable income and their food habit. It was conducted in Bangalore city among restaurants owners and students, administrators of particular schools; therefore, it has been possible to collect data from a small sample keeping in mind limitations. The result has then been gathered through qualitative as well as quantitative data collections and analysis by questioning and interviewing restaurant’s owners and customers. At the end of the study, it seems that the rise of fast food restaurants number in close proximity to educational institutions is a method to attract more targeted customers in order to make more profit. This is attractive method goes along with the consumers eating-out habit and conditioned by the main factor which is consumer’s disposable income. The restaurants then depend on the consumer’s disposable income. When this income is low customers eat less food or low price foods so they spend less money and the restaurants revenue is less a this period. But in the case their income is much then customers eat much and revenue of the restaurants is high. The second factor is the school program. The restaurants owners should consider also the opening and closing program of the educational institutions near which they located their business. QUESTIONNAIRE QUESTIONNAIRE To the consumers Name 😠 You are? | | Male| | | Female| | How old are you? | | 15-20| | | 21-25| | | 26-35| | | 35 and above| | What is your occupation? | | School administrator| | | Teacher| | | Student| | Where do you live? | | On campus| | | Around campus| |. | Within walking distance| | | Far from campus| | What is your meal plan per day? | | 2| | | 3| | | Above 3| | | No meal plan| | Do you often eat out? | | Yes| | | No| | How do you often eat out? | | Never| | | Occasionally| | | 1 to 2 days a week| | | More than 2 days a week| | | Daily| | How do you often prepare your own meals during school weeks? | | Never| | | Occasionally| | | All the time| | What kind of restaurant do you eat at during school time? | | Fast food| | | Casual dining| | | Casual food| | What is your monthly disposable income? | | Less than 15000| | | 15000-20000| |. | 21000-35000| | | More than 35000| | What is the average amount of money you spend off campus every day? | | Rs. 20 50| | | Rs. 55 100| | | Above Rs. 100| | | I don’t spend money on campus| | INTERVIEWS INTERVIEWS With the students Interviewer: Hi, I am Bamba Adama, MBA student of Bangalore Management Academy; with your permission, I would like to conduct an interview with you for a business research purpose. The purpose of this interview is to look for different factors that affect your eating habit and you spend your disposable income according to your food habit. Interviewer: Can you tell me a little something about yourself? Student Interviewer: Where do you live? Do you live with family or alone? Student Interviewer: What do you enjoy eating daily? Why? Student Interviewer: Do you cook the foods yourself? Student: Interviewer: What do you enjoy eating daily? Why? Student Interviewer: Do you use to you eat different food outside precisely in one of the restaurants around campus? Why / why not? Student Interviewer: Is there any other reasons like foods prices? Student: Interviewer: How much around do you spend weekly by eating outside? Student Interviewer: Who provides you your income? I mean your pocket money? Student With Restaurant owner Interviewer: Hi, I am Bamba Adama, MBA student of Bangalore Management Academy; with your permission, I would like to conduct an interview with you for a business research purpose. The purpose of this interview is to look for different factors that affect your restaurant’s revenue according to your location. Interviewer: Can you tell me a little something about yourself and your business? Restaurant Owner Interviewer: What types of food do you cook? Restaurant Owner Interviewer: Were you located somewhere before? Restaurant Owner Interviewer: What motivated you to build your business at this particular location? Restaurant Owner Interviewer: Who are your main customers? Restaurant Owner Interviewer: At what period of time you get more customers? Restaurant Owner Interviewer: What is your revenue before and after this particular period of time? Restaurant Owner Interviewer: What is your approximate daily revenue at these particular times? Restaurant Owner.

The Introduction To The Event Management

The Introduction To The Event Management You are the event manager for large company in the entertainment business. You have been asked by the managing director to write a briefing paper for a group of interns who have been recruited to help arrange a large festival. You were asked to explain the importance of planning and administering an event of this topic from the media or their own business practice but have no formal knowledge about it. Your briefing paper needs to concentrate on the topic above, explaining the rationale for managing the event. Your briefing paper must deal with. Why an action plan is necessary for any event. Techniques that can be used to monitor progress The importance of monitoring and evaluating each stage of the planning cycle The role of event manager when building and leading a team The importance of incorporate lead time into the schedule. INTRODUCTION Events are growing with the passage of time which are using for many purposes like promotion of business, culture, sports, tourism, political and charity. Events are very important part of society because event shows their culture and tradition. So event manager should be very careful regarding what he is presenting. As event manager I have to organize musical event for large company in entertainment business. Managing director asked me to help a group of interns in organizing the musical festival and explain them complexities and difficulties in planning, implementing and arranging of different stages of musical event. Show event managers different qualities and characteristic to interns which will help them in future life as event manager like leadership, planner, problem solver and team work etc. Define event manager Event manager is person who plan and execute event. Event manger is creative, good leader and team builder. The successful completion of an event depends upon the knowledge and skills possessed by the event manager in handling the event. The ability of the event manager to perform the entire task in a most appropriate manner would lead to the success of the event. However, the task of a event manager is not an easy one. It comprises of lots of complexities and difficulties, which need to be handle with great care. Why an action plan is necessary for any event? Action plan is very important and necessary for any event success. Without action plan nobody knows where he is going, how to achieve the goal, what to do, when to do and how to do it. For event manager action plan is first and most important step to begin. I am event manager of large company in entertainment business. I have given the task to arrange large music festival and for that first I am making action plan which is given below. Music festival Budge Booking of venue Booking of music bands Interior designing Health and safety Catering Security Ticket price Promotion Music festival Music festival will be family festival. There will be no age restriction because music is for everyone and everyone has right to enjoy. Also if anyone wants to come and we put age restriction he will feel ignorant, his thinking about us will be change in wrong way, he will never listen our company music again so we have to very care regarding all this things. We have to spared love and peace through music because music is for everyone. Budget First we should know about how much budget we have to make all arrangements. We should set the budget for everything separately like venue booking, catering and booking of band, security and promotion. So we all know how much we have to arrange all these things within budget. Booking of venue As we plan an indoor music festival because of cold weather in December in Birmingham so we decides to book symphony hall Birmingham. It has its own parking .symphony hall exists in city centre of Birmingham. Hall is walking distance to railway station, coach station, taxis rank and about half hour drive from airport .so it is perfect venue for music festival. Booking of music bands After booking of venue we know date which is 29 December so we have to book music bands which are available on 29 December and also within our price range. Interior designing As now we know there is capacity of 2200 people are going to gather for music festival so we have make sitting arrangement and also decorate its interior with some extra colourful lights on stage as well as on audience to make it more batter for enjoyment. Health and safety Health and safety is very important we have carefully check heating system as well as fresh air to maintain the level of oxygen. We have to arrange ambulance and first aider in any case emergency he should be always there during the music festival. We also have to check fire alarm smoke detectors are in proper working condition. Catering We have to order for catering for 2200 people like sandwich, burger, drinks and snacks etc. make a separate corner for this whomever feels hungry take food at any time in interval as well as during the music festival. Disable audience In our venue there are about fifty seats for disable persons. We are going to make special arrangement for them so they also enjoy music festival with other people because they also have right to live and enjoy. Security Security is very important for event. Security play vital role in success of the musical event and without security we cant handle the crowd and run the event smoothly. For security we need about two three security guards for checking the tickets. More security guards are around the stage for the music band safety and some security guards around the end of sitting area for keep eyes on crowd. Close circuit cameras are also used for security purpose which are very helpful for security. Ticket price After calculating all the expenses we have to decide ticket price as we know the how many tickets we have to sell. Set ticket price which makes us profit as well as in audience range. Promotion After doing all hard work we have to promote the event which is most important for its success. We have to do advertisement in news paper, television, internet, school, colleges, universities and public places. Techniques that used to monitor progress Monitoring is defined as to keep track of implementation process. There are different techniques which can be used to monitor progress like reporting, meeting, communication, feedback, graphic presentation and project schedule chart. Reporting Reporting is very useful technique to monitor progress like booking for venue if two or three persons are going venue checking in different location. After checking the venue all of them make report about their venue details and price for and the venue availability send report back to manager so reports will helpful for manager to make decision. Meeting The next technique for monitoring progress is regular meeting during preparation of music event. In these meeting everything is going to discuss for progress like in which part we are going right pace on right track and on other hand in which part we are lagging behind. In one way or other we have check everything and rebadged if needed. Graphic presentation The next technique for monitoring progress is graphic presentation. In graphic presentation two things are compared like time and work progress. This show a line is drawn from start which goes on with the passage of time and work, which shows how we are progressing in event. Communication Communication is next technique which is very helpful for monitoring progress. Communication can be done in lots of ways like mobile phone, internet, meeting, feedback etc. If we are using mobile phone for monitoring progress we are going to ring that person and asked how much work he has done and how much left and also how long it going end so in this way we know work progress in minutes. Project schedule chart Project schedule chart is given below. Chart involves different stages of event management. http://www.kudosmatrix.co.uk/Images/chart.gif The importance of monitoring and evaluating each stage of the planning cycle For event manager monitoring and evaluating each stage is very important. Event manager should always keep monitoring and evaluating the planning cycle thats how event manager comes to know where we are leading and where we are lagging behind. Where we are spending the money and how much money we are spending. Is money within the budget for that or we are spending more than our budget. For booking of venue is it booked within our set budget or it takes more money for booking of venue if so that will going to affect other areas of planning cycle. Same thing for booking of musical bands so we have to keep monitoring for making sure it remain within the range of set budget. We have to monitor and evaluate security system is it working, is it in proper order if not we have fix this up within time and keep checking. The role of event manager when building and leading a team Event manager should be good leader and should know how to make a good team and how to work with team and lead them to success. Characteristic of good manager as leader are given below. Manger focuses on Goals and objective Telling how and when to do Shorter range planning Organized and structure in working Manager is autocratic in decision making Restraining Maintaining Conforming Imitating Administrating Directing and controlling Procedures Consistency Risk avoidance Bottom line is that good manager is doing the right things. Event manager as a leader should be good in communication so there is no gap between him and employees. If manager is not good in communication so there is lots of confusion between employees that will surely affect his work progress and quality as well. Event manager should also be good in prioritizing the work. Event manager should make to do list so that important work should be done in time and so that less important work should not take more time, in this way both time and cost can be saved. The importance of incorporating lead time into the schedule. The lead time is very important in schedule as well as in planning. Lead time means that time limit for doing things. If we are going to plan musical event in 28 December so thats mean we have about eight weeks in our hands. For booking of venue the lead time is one week so we have to arrange venue within one week to proceed ahead. Then we have seven weeks left after booking of venue. In these seven weeks we have to book music bands, catering and security also we have to promote the music festival event and also make preparation for it. We have to book music bands in second week and also make other preparation in this week. So now we have left six weeks. We have to do all preparation and setting in next two weeks time. We have to very careful with time because we are going to promote the event for about minimum three weeks for the success of the music festival. Conclusions Music festivals and other events are very important in to now days busy stressful life. Music festivals should be arrange in regular intervals which will very helpful to slightly divert mind from work and will fresh up the mind. Music festivals also bring people close to each other because in todays busy nobody has time for other so it provides opportunity to meet other people. I recommended music festival to the people for enjoyment and to know about the custom and traditions of the socity.

Kuhn Theory of Scientific Revolution

Kuhn Theory of Scientific Revolution

Ednas Awakening Essay -- essays papers

Edna's Awakening Kate Chopin's "The Awakening" is a work of litature like none other I have read. It is not hard to imagine why this major work of Chopin's was banished for decades not long after its initial publication in 1899. Most of society did not like the fact that "The Awakenings" main character, Edna Pontellier, went against the socially acceptable role of women at that time. At that time in history, women did just what they were expected to do. They were expected to be good daughters, good wives, and good mothers. Edna seemed to fit this mold at first, but eventually as the story develops Edna breaks free from that mold. Edna chose to do what society expected of her, she marries, and leaves her fantasies and dreams in the depths of the shadows. "The acme of bliss, which would have been a marriage with the tragedian, was not for her in this world. As the devoted wife of a man who worshiped her, she felt she would take her place with a certain dignity in the world of reality, closing the portals forever behind her upon the realm of romance and dreams." After marriage, Edna faced the expectations of motherhood and being a devoted mother, after all "if it was not a mother's place to look after children, whose on earth was it?" The outward appearance of Edna's life looked perfect, she was the envy of many women. "And the ladies, selecting with dainty and discriminating fingers and a little greedily, all declared that Mr. Pontellier was the best husband in the world. Mrs. Pontellier was forced to admit she knew of none better." The cover of her life was a picture of a fairy tale, but inside, the pages were filled with the emptiness and the loneliness she was feeling. During that ... ...obert, but he will not because it will disgrace her to leave her husband. Now, the wings that once held such possibilities for her new life were shattered and "a bird with a broken wing was beating the air above, reeling, fluttering, circling, disabled down, down to the water." In the end Edna takes a death walk down to the beach. When she arrives at the shore, she "casts the unpleasant pricking garments from her." This symbolizing the shedding of her "unpleasant" and "pricking" life. She could hear the waves inviting her, and "She felt like a new-born creature, opening its eyes in a familiar world that it had never known." As Edna swims towards eternity she thinks of many things. Now the shore was far behind and her strength was gone, not only to swim, but live. Edna underwent an "awakening" and as a result chose the endless sleep of death.

Integrating Texts and Graphics into Your Writing :: Writing Education Essays

Integrating Texts and Graphics into Your Writing My advice for students about integrating texts and graphics would be to figure out how to combine them most appropriately for what you want to convey, whether it be an informational article or a creative story. In most cases, especially in technical writing, the main purpose of graphics is to explain something faster or organize the information better. Last spring in technical writing, we focused a lot on how to use our graphics in our final proposal to add to the written information, not take away from it. We used charts for comparison of statistics and diagrams to show how something is assembled. Something else to keep in mind is that graphics do not just mean photos. Graphics are everything from a plain border around a page to a colorful subheading or even a callout box to draw special attention to a quote. These things can make a document more aesthetically appealing and keep the reader’s attention. When a reader sees a full page of text and nothing else, it can be quite o verwhelming if there is nothing to break up the information. Subheadings are a great way to divide sections of text for easy reading. I don’t think a picture should be put into a document for no reason as that would take away from what the writer wants to say. If the picture is not related to anything but is just there to be cute, then don’t use it at all. For instance, I would not put a flowery border around this document right now because that would be completely irrelevant, although quite lovely I’m sure. Having said that, understand that technical writing is different from creative writing. If you are writing a poem or story and pictures could really add something significant to it, then it is wonderful to use appropriate graphics to do that. As McCloud states in â€Å"Show and Tell,† â€Å"the different ways in which words and pictures can combine is virtually unlimited.† It is good to be creative, but also remember the purpose of your graphics and the flow and readability of your pages. If it is too crowded or busy, the reader may give up trying to figure out what you want to focus on. McCloud lays out at least a dozen ways that pictures can accompany words to more completely present an idea or story.

Analysis of Anne Moodys Coming of Age in Mississippi Essay -- Anne Mo

Analysis of Anne Moody's Coming of Age in Mississippi Anne Moody’s Coming of Age in Mississippi is a narrated autobiography depicting what it was like to grow up in the South as a poor African American female. Her autobiography takes us through her life journey beginning with her at the age of four all the way through to her adult years and her involvement in the Civil Rights Movement. The book is divided into four periods: Childhood, High School, College and The Movement. Each of these periods represents the process by which she â€Å"came of age† with each stage and its experiences having an effect on her enlightenment. She illustrates how important the Civil Rights Movement was by detailing the economic, social, and racial injustices against African Americans she experienced. Moody’s childhood lacked any positive influences; she was the child of poor sharecroppers who worked for a white farmer and her father deserted the family for another woman. She attended segregated schools and was forced to start working from the fourth grade on in order to help support her poor family. After her father left them, her mother moved them off the plantation and closer to Centreville, Mississippi in order to try and support the family. Her mother eventually married a man whose family did not get along with her and as a teenager Moody felt sexually harassed by her stepfather thus causing Moody to move out while she was still in high school. There were many acts of violence that took place during Moody’s childhood that helped prove to her that interracial relationships were unacceptable. For example, white people burned down the Taplin family home, killing everyone inside. Moody recalls being in shock and everyone in the car sitting still in dead silence, â€Å"We sat in the car for about an hour, silently looking at this debris and the ashes that covered the nine charcoal-burned bodies . . . I shall never forget the expressions on the faces of the Negroes. There was almost unanimous hopelessness in them.† It wasn’t until highschool when she came to her first realization about the racial problems and violence that have been plaguing her when a fourteen-year-old African American boy is murdered for having whistled at a white woman. Before this, Moody was under the impression that â€Å"Evil Spirits† were to blame for the mysterious deaths of African Americans, â€Å"Up ... ...nspired to make a change that she knew that nothing could stop her, not even her family. In a way, she seemed to want to prove that she could rise above the rest. She refused to let fear eat at her and inflict in her the weakness that poisoned her family. As a child she was a witness to too much violence and pain and much too often she could feel the hopelessness that many African Americans felt. She was set in her beliefs to make choices freely and help others like herself do so as well. Toward the end of Moody’s autobiography, it is obvious that all her experiences and challenges in life had deeply affected her. In a way, she seemed tired and frustrated of fighting and struggling, â€Å"I sat there listening to ‘We Shall Overcome,’ looking out of the window and the passing Mississippi landscape. Images of all that had happened kept crossing my mind: The Taplin burning, the Birmingham church bombing, Medgar Evers’ murder, the blood gushing out of McKinley’s head, and all the other murders.† In the background people were singing We Shall Overcome and she wondered to herself how true those three words could be. All she thought to herself was, â€Å"I wonder. I really WONDER.† Analysis of Anne Moody's Coming of Age in Mississippi Essay -- Anne Mo Analysis of Anne Moody's Coming of Age in Mississippi Anne Moody’s Coming of Age in Mississippi is a narrated autobiography depicting what it was like to grow up in the South as a poor African American female. Her autobiography takes us through her life journey beginning with her at the age of four all the way through to her adult years and her involvement in the Civil Rights Movement. The book is divided into four periods: Childhood, High School, College and The Movement. Each of these periods represents the process by which she â€Å"came of age† with each stage and its experiences having an effect on her enlightenment. She illustrates how important the Civil Rights Movement was by detailing the economic, social, and racial injustices against African Americans she experienced. Moody’s childhood lacked any positive influences; she was the child of poor sharecroppers who worked for a white farmer and her father deserted the family for another woman. She attended segregated schools and was forced to start working from the fourth grade on in order to help support her poor family. After her father left them, her mother moved them off the plantation and closer to Centreville, Mississippi in order to try and support the family. Her mother eventually married a man whose family did not get along with her and as a teenager Moody felt sexually harassed by her stepfather thus causing Moody to move out while she was still in high school. There were many acts of violence that took place during Moody’s childhood that helped prove to her that interracial relationships were unacceptable. For example, white people burned down the Taplin family home, killing everyone inside. Moody recalls being in shock and everyone in the car sitting still in dead silence, â€Å"We sat in the car for about an hour, silently looking at this debris and the ashes that covered the nine charcoal-burned bodies . . . I shall never forget the expressions on the faces of the Negroes. There was almost unanimous hopelessness in them.† It wasn’t until highschool when she came to her first realization about the racial problems and violence that have been plaguing her when a fourteen-year-old African American boy is murdered for having whistled at a white woman. Before this, Moody was under the impression that â€Å"Evil Spirits† were to blame for the mysterious deaths of African Americans, â€Å"Up ... ...nspired to make a change that she knew that nothing could stop her, not even her family. In a way, she seemed to want to prove that she could rise above the rest. She refused to let fear eat at her and inflict in her the weakness that poisoned her family. As a child she was a witness to too much violence and pain and much too often she could feel the hopelessness that many African Americans felt. She was set in her beliefs to make choices freely and help others like herself do so as well. Toward the end of Moody’s autobiography, it is obvious that all her experiences and challenges in life had deeply affected her. In a way, she seemed tired and frustrated of fighting and struggling, â€Å"I sat there listening to ‘We Shall Overcome,’ looking out of the window and the passing Mississippi landscape. Images of all that had happened kept crossing my mind: The Taplin burning, the Birmingham church bombing, Medgar Evers’ murder, the blood gushing out of McKinley’s head, and all the other murders.† In the background people were singing We Shall Overcome and she wondered to herself how true those three words could be. All she thought to herself was, â€Å"I wonder. I really WONDER.†

Heart of Darkness by Joseph Conrad Essay

Juxtaposition is one of the many literary element used in emphasis of a concept or an idea. In the novel Heart of Darkness, Joseph Conrad juxtaposes the motifs of light and dark to emphasize the wickedness present throughout the book. Through juxtaposition, Conrad not only emphasizes the darkness in Africa but also intensifies the dark hearts of the Europeans. The major darkness in the novel is the land of Africa itself. When Marlow first makes his way upstream with his crew, he describes the land of Africa as a dark place, saying that the river was â€Å"an empty stream, a great silence, an impenetrable forest. The air was warm, thick, heavy, sluggish. There was no joy in the brilliance of sunshine† (30). He uses lightness words like â€Å"brilliance† and â€Å"sunshine† to intensify this darkness. Also, Conrad even depicts Africa as the â€Å"heart of darkness†. He says, â€Å"we penetrated deeper and deeper into the heart of darkness. It was very quiet there. At night sometimes the roll of drums behind the curtain of trees would run up the river and remain sustained faintly, as if hovering in the air high over our heads, till the first break of day† (31). Africa is full of darkness and it all happens at night, before the sun rises and brightens up the world again. â€Å"I looked around, and I don’t know why, but I assure you that never, never before, did this land, this river, this jungle, the very arch of this blazing sky, appear to me so hopeless and so dark, so impenetrable to human thought, so pitiless to human weakness† (51), describes Marlow. Here, the darkness is portrayed as gloom, not the darkness of evil. Even the â€Å"blazing† sky looked hopeless. By juxtaposing the words â€Å"blazing† and â€Å"dark†, Conrad emphasizes that the glum of the land defeated its bright and sunny sky. Through the use of juxtaposition, the darkness of the land of Africa is emphasized and intensified. Conrad also uses juxtaposition of the character of the accountant to emphasize the darkness not only in the Africans but also in the Europeans. When Marlow meets the accountant, he states â€Å"I met a white man, in such an unexpected elegance of getup that in the first moment I took him for a sort of vision. I saw a high starched collar, white cuffs, a light alpaca jacket, snowy trousers, a clear necktie, and varnished boots† (15). Marlow describes the white accountant as some kind of a miracle. The white man was elegant and had decent clothing among all the madness happening around them. However, from how Marlow describes what happened in the accountant’s office, this accountant is not a kind man. Marlow accounts that â€Å"when a truckle bed with a sick man was put in there, he exhibited a gentle annoyance. ‘The groans of this sick person,’ he said, ‘distract my attention. And without that it is extremely difficult to guard against clerical errors in this climate.’† (15). He complains about the dying sick man and how this man is distracting him from his work. By juxtaposing the white European with his dark behavior, Conrad shows the evilness of humans. Mr. Kurtz is a mysterious character in the novel, containing both the dark devil and the real Kurtz. The first description of Kurtz occurs in the part where Marlow describes the outlook of a brochure. He says, â€Å"it was very simple, and at the end of that moving appeal to every altruistic sentiment it blazed at you, luminous and terrifying, like a flash of lightning in a ser ene sky: ‘Exterminate all the brutes!’† (46). This is a description of the brochure Kurtz is writing for the â€Å"International Society for the Suppression of Savage Customs† (45). The first part of the brochure, the part written before Kurtz have gone mad, is typed up with the use of a typewriter. Then on the bottom of the page, the words â€Å"Exterminate all the brutes!† was scribbled on hastily. Even when Kurtz was on the verge of death, he was living immersed in darkness. â€Å"His was an impenetrable darkness. I looked at him as you peer down at a man who is lying at the bottom of a precipice where the sun never shines† (64). Conrad straight up uses the words â€Å"impenetrable darkness† to describe Kurtz. At the end of the quote, he said â€Å"where the sun never shines†. The sun is used to emphasize the darkness of Kurtz’s heart because it never shines. It was dark, it is dark, and will be dark unless a miracle occurs and causes the â€Å"sun† to shine down in the â€Å" precipice†. The character of Kurtz is probably the darkest character in the novel and this is shown by the juxtaposition. Marlow, the frame narrator, starts and ends his story by saying that the darkness isn’t just in Africa. In the beginning of Marlow’s story, he talks about how we are living in a constant flicker of lightness among the darkness. By starting the story with â€Å"Light came out of this river since – you say knights? Yes; but it is like a running blaze on a plain, like a flash of lightning in the clouds. We live in the flicker – may it last as long as the old earth keeps rolling! But darkness was here yesterday† (3), it can be seen and foreshadowed that there are darkness no matter where you go. This is even before he describes Africa, showing that Africa isn’t the only heart of darkness. These â€Å"flickers† intensifies the darkness when it drapes over us. The nameless narrator ends the novel by saying, â€Å"the offing was barred by a black bank of clouds, and the tranquil waterway leading to the uttermost ends of the earth flowed somber under an overcast sky – seemed to lead into the heart of an immense darkness† (72). After starting out the story with a description of the darkness in the world, the nameless narrator ends the novel with the descriptions of the darkness in Europe. This narrator describes that there was a storm when the Nellie made its way down the Thames River, not only literal but also metaphorical. The metaphorical storm reflects the darkness of the hearts of the Europeans. By using light and bright words, Conrad intensifies the evil and the despair in the novel Heart of Darkness. 2nd sentence. 3rd sentence.

Tally

TALLY . ERP9 FEATURES Advantages of Tally. ERP 9: †¢ Powerful remote capabilities that boost collaboration †¢ Easy to find qualified personnel †¢ Easy to customize †¢ Low cost of ownership via quick implementation, Tally Integrator, Support Centre†¦ Functions & Features: Accounting All your accounting requirements are supported and more. Accounting, also known as bookkeeping, is the recording and classifying of financial transactions into the books of accounts and associated registers.Let us look at the some of the ‘needs' for which businesses maintain books of accounts: †¢ To fulfill legal requirements – records as per standards and practices †¢ To pay taxes to various bodies – statutory needs †¢ Keep the business running – manage receivables & payable, cash, bank†¦ †¢ Keep a watch on the pulse of the organization – key performance indicators †¢ Respond to queries – to locate the right tr ansaction immediatelyWe have been perfecting this ‘simple' recording – accounting – from over twenty years. All this to deliver better, faster and more flexible ways to fulfill your needs, not just maintain books of accounts. A few examples will illustrate: †¢ With the entry of a voucher (this is what we call all accounting transactions) all books of accounts, all reports, all totals & sub-totals are updated instantly.There is nothing more that needs to be done – whether you are inserting a forgotten entry, or correcting one †¢ Taxation requirements of all the states of India are available, in the prescribed formats †¢ Supporting tasks like reminder letters, delayed interest, ageing, bank reconciliation †¢ One single dashboard to look at all important business ratios †¢ Drill down from any report, even the Balance Sheet, right to any voucher or filter and search †¢ Data entry in the language of the users choice – and re port in any other language (from the languages supported) †¢ Mark vouchers that are draft as ‘optional' and convert these to final- with one button click Financial Management & Controls Tally. ERP 9 comes with rich features & financial reports that give you the necessary management and control of your business. A few of these are listed below: †¢ Funds Flow & Cash Flow reports – help you ocate bottlenecks †¢ Bank reconciliation – keeps your bank books in sync, and identify unclear instruments †¢ Customer Credit Limits – to limit risk of default and large losses †¢ Budgets – keep tabs on projected expenses against actuals †¢ Mark vouchers postdated – these will reflect into the books of accounts only on/after that date †¢ For needs where reports have to consider a transaction that has not happened (say salaries for this month that get paid the next month) vouchers (called ‘reversing journals') can be ma rked to ‘disappear' for reports post a specific date †¢ â€Å"Scenario† management – helps you with your business forecasting and planning. You can use optional, reversing journals and memorandum vouchers, to aid in recording provisional entries that are useful for interim reports †¢ Multiple inventory valuation. You can decide one valuation method for the business, and be able generate financial reports using any other valuation method – as the statutory method may not be appropriate for your needs, your bankers and for other decisions †¢ Cash balances can go negative – you can get warned if this is about to happen, or see reports and make the necessary corrections Several business exceptions are available (negative stocks, negative ledgers) – for you to exercise control over these activities †¢ A one-screen business ratios with drill down right up to the transactions – help you to correct course frequently †¢ Item wise & document wise profitability statements to control revenue leakage and inappropriate pricing †¢ Internal audits are supported with audit controls – authorized users can mark vouchers as ‘audited' and can get to see reports on changes made post audit, and the name of the person making the change Inventory Accounting & Management If you deal in goods, of any type, you'll appreciate the Inventory capabilities in Tally. ERP 9.You can comprehensively record all types of inventory transactions, using goods receipt notes, delivery notes, stock journals, manufacturing journals and physical stock journals. All stock movements are fully recorded and maintained in stock registers. Developed for all manufacturers, distributors, wholesalers or traders a small list of features are briefly described below: Manufacturers: †¢ Bill of materials and Manufacturing Journals, to record material conversions †¢ Compound bill of materials support, for units that conta in assemblies †¢ Multiple locations (go downs) †¢ Excise for manufacturers, including all documentation and invoice †¢ Costing for jobsDistributors ; Wholesalers: †¢ Multiple price lists, with effective dates of applicability †¢ Use multiple units of measure (say KG's & grams) †¢ Dual units of measure (say KG's and bags, to support variations as happens in commodities) Traders: †¢ High speed billing, with support for POS printers †¢ Bar code support †¢ Automatic application of taxes †¢ Service billing ; service tax †¢ Integrated sales return in bills †¢ Print bills (and any other document) in the customers language Common: †¢ You can choose to de-link the computed inventory value to automatically appear in your financial statements – and enter this figure manually. †¢ Stock ageing reports, to identify slow and non-moving stocks †¢ Invoice profitability reports to keep a pulse on sales †¢ Multi-cur rency transactions – buy and sell across the world – with integrated forex gain/loss calculations †¢ Physical stock take records to adjust physical vs. actual stocks †¢ Maintain batch ; expiry details Purchases ; Payable's: from Order to Payment Tally. Read also Recording General Fund Operating Budget and Operating TransactionsERP 9 delivers the entire purchase cycle whether the need is the complete purchase order goods receipt – rejections & returns – advances, debits & payments or a single payment entry, fulfilling all needs. To ensure that you have the right stocks and minimize carrying costs, Tally. ERP 9 delivers the following to improve purchase orders: †¢ Define Re-order levels as a definite number or based on consumption †¢ Define minimum quantity to order as a definite number or based on consumption †¢ Pull up a report that shows the stock position, including complete details of open purchase orders, sales orders that need to be fulfilled – check on past purchase history, and then place orders †¢ Optionally stagger delivery dates in the POWhen receiving goods: †¢ Make entries in accordance with supporting documentation, including errors your suppliers could have made (say of mu ltiplication & round off) †¢ Incorporate additional costs †¢ Automatically manage input taxes †¢ Flexibility allows receipt of goods, quantities and rates different from that ordered – since this is common in real life †¢ Record samples & free items (using different ‘actual' & ‘billed' quantities) †¢ Multiple receipts for one order or one receipt for multiple orders, or against verbal orders In case there is a need to add other costs (say coolie and cartage) these additional charges can be apportioned to the cost of goods purchased. Supplied goods may not match your needs and these are managed by the ‘Rejections Out' inventory voucher. Supplier dues, input taxes and inventory positions are updated.Suppliers often indicate likely profits, which may not be met. In case such assurances are made, you can look at Item profitability reports, and get the facts right. You could then negotiate a rebate and record this as a debit note. Keep ta bs of how much is due to whom, when. Manage advances, payable s & postdated checks. Ensure there are no errors in payments – print checks from Tally. ERP 9. Sales & Receivables: from Order to Receipt The lifeline of a business, efficiencies in sales operations, both of goods & services, directly impact growth and profitability. The need to optimize and keep a close watch here requires exceptional capabilities from your business IT system – and Tally.ERP 9 meets these demands. The sales process is supported with the following documents: †¢ Quotations – records of quotes †¢ Sales orders – accepted customer orders †¢ Deliver Notes – documents that accompany goods †¢ Sales Invoices/Cash Bill – to record the sale †¢ Credit Notes – for financial adjustments †¢ Rejections in – for goods returns †¢ Receipts – for advances and receipts Do you have cash sales (sales across the counter)? With supp ort for Point of Sale printers, bar codes and receipts in multiple tenders, you POS enable your business at no additional cost. Product sales may come with added services – and the integrated product & service billing will close this.Enforce credit limits, where needed. Along with the Payment Performance of Debtors report you can identify persistent problems and take necessary business decisions. Interest for delays & reminder letters aid in collection. For businesses engaged in Excisable goods, you get full support for Excise for Traders & Manufacturing Excise – matter of fact a business could be both! Make multiple deliveries from one order, or one from multiple orders – this common need is available across all documents of the sales process. Do you have multiple classes of customers? You can easily setup multiple prices (even in advance and specify the date from which they are effective).Discounts against the line, or for the document, additional charges as a percentage or lump sum, automatic round off of bill totals, automatic computation of VAT & Service tax, returns & exchanges are all available. Need to verify that you are making the desired sales margins? Item wise and bill wise profitability reports will help you keep tabs. Multi-company A set of account books represents a ‘company' in Tally. ERP 9. Therefore, if you decide to maintain your personal accounts you would create a ‘company'. Many businesses do have more than one legal entity – and so will require multi-company support. Since each company is a distinct ‘data base', building technical support for this is not difficult.However, with multiple companies, several needs often arise beyond the mere facility to record transactions that need to be addressed,. Principally, you would like to look at consolidated reports since these are often more meaningful to you than statutory reports of each company individually. You can therefore ‘group' compani es and have the reporting ability as if this were a ‘company'. You could also ‘group' these on demand or as required. So Partner A, could group companies in which he is a partner (say Companies P, Q ; R) and Partner B could have a group with Companies Q, R ; Y. With multiple companies, you would probably need to compare them to see relative figures. In Tally.ERP 9, while seeing a report for Company P, you could pull up another column alongside that shows figures from Company Q (and any more companies). You can now continue to drill down the report and continue to see these comparisons. Quiet often with multiple companies, the need arises to create the same ledgers ; post transactions to more than one company. This can be accomplished with the click of a few keys – you save immense time by not having to re-enter data and avoid data entry errors. In special circumstances, where there are needs like a Purchase Order entry becoming a Sales Order in another company, ou r Service Partners will be able to work with you, understand specific requirements and build a solution around the Data Synchronization capability.Security: With multiple companies, possibly including personal accounts, you may need to control who gets access to which companies, and to do what. You can set up users, grant or deny access and these are defined for each company. Remote Access: You choose to specify which company is accessible remotely. You choose which remote users have access; you decide what access a remote user gets. Central User Management: Users come and go. You might also have a password policy requiring users to change passwords every few weeks. You can take advantage of the ease of central user and password management that Tally. NET identities carry – and even remotely manage these while not in office. Multi-Period A ‘financial year' is truly suited to business reporting and statutory needs.In reality, business spans across financial years, so â⠂¬Ëœreal needs' get constrained by these financial periods. As an example, receivables (Sundry Debtors) is an area that is frequently plagued by ‘confusion' the need to send reminders, resend statements of accounts and persistent follow up – may require that you need to look at figures from date ‘x' to date ‘y' – and one or more financial periods can be between these two dates. With Tally. ERP 9, you can specify any date range and perform any operation that you need to. Comparison of Periods, say Q2 this year vs. Q2 last year, often required for shareholder and statutory reporting are easily accomplished. You may also need to break up periods into smaller chunks, instead of the ‘year'.While looking at the reports, you can instantly view them broken into periods of your choice (daily, monthly, quarterly etc). For studying trends, locating unusual figures, or comparing activities for different periods, this is invaluable. Take the case of budgets. Say for a five year long project – and for various ledgers you need to have a budget set up for five years, another for each year, another two that are 2 ? years†¦ you can setup such budgets, and compare budget vs. actual for any! In effect you can ‘zoom out' as well as ‘zoom in' to any period of your choice. Any changes made or a transaction inserted anytime, are instantly carried forward – no matter how far back these are made (from a security standpoint, you might need to restrict data entry or hanges to transactions prior to a specific date – this is available via the User security control features). Multi-Cost/Profit Centers As a business transacting in multiple currencies, you will appreciate the effortless usability of Tally. ERP in this area. Say, you make purchases from a supplier, and transact in a currency different (say $) from that of your base currency (say INR). You'd like to keep track of the dollars due, as well as the $ amount s due for each bill. This way you get to know your foreign currency requirements as well as cross check the accounts in $. At the same time you would want to see outstanding and other financial reports in INR.Since this figure depends on the exchange rate as on the date of the report, generating these are time consuming. With Tally. ERP 9 all reports are generated automatically – all that is needed is that the forex rates be available for reference. Foreign exchange gain & loss entries are ‘posted' automatically (as a notional entry), whenever any report is taken. The day you decide to make these entries regular (say end of the financial year) you can post the required accounting Journal (with software assistance). Importers and exporters maintain bank, customer & other accounts in foreign currencies (like the example of the supplier) – you can maintain these in any currency required.As a branch or subsidiary of a foreign entity, or for reporting, you may need to generate reports in a currency other than the base, at some exchange rate. This capability is available across all reports. You may need to compare companies having different base currencies – switch one company to use the currency of the other, or switch them both to a third! Basically, every amount field in a Tally. ERP 9 voucher is multi-currency enabled. This allows you to conduct business in ways that manual systems permit and most IT systems fail to provide. It is possible for a supplier to, say, send a quote for items in INR, some in US$ and some in â‚ ¬. Multi-units Most businesses will use several units of measure, even if the belief that just one (pieces) is used.Take purchases – you could order in the units you are comfortable with, and you receive goods in a different unit – for e. g. , order in Pcs, receive in KG's. Similarly you could record sales in the units that your customer is comfortable with. The flexibility of this ‘compound' unit of measures is to ensure that Tally. ERP 9 does not get in the way of your way of working. Like in the case of multi-currency, every quantity field is inherently multi-unit ready. Some commodities, say cotton, have ‘peculiar' problems – the unit of stock used for this commodity is ‘bales', yet trade is in Kg's. With changes in weather, cotton looses or gains weight due to changes in moisture content.If you used Kg's for your records, you would loose the ability to manage stock count and stock take of bales; if you used bales, you would have a mismatch in the actual quantity transacted. This problem is compounded in real life – since each bale carries a different weight of cotton. With Tally. ERP 9 you can manage all these, with the support for multiple units of measure. Now, you can record both units in transactions – Kg's and bales at the same time. Stock valuation will be done in Kg's; inventory count can be managed in bales! You receive some supp lies – the Invoice shows 5 Pcs. and the actual count shows 6 Pcs.! Were you to enter your receipt as 6 Pcs. there will be a mismatch with the voucher and physical document which will result in an audit objection. Entering as 5 Pcs. would mean that one piece is not recorded†¦ Tally. ERP 9 supports ‘actual' and ‘billed' quantities – thus delinking the inventory count from the financial impact of the transaction. With this you can also receive and deliver free samples and manage the many variations that occur now and then. Therefore compound units, alternate units and billed/actual quantities should deliver the capabilities needed for most, if not all, of your requirements. Multi-Location Inventory Even the simplest of organizations will have inventory in more than one physical location.As organizations get bigger, inventory will require active ‘management' with more warehouses (go downs, as we call it in India), racks ; shelves and stocks at projec t locations. Take the case of multiple sales outlets, each with one go down. Each purchases items at different prices and sells them over time. You need to take a call on the value of stocks at each of these outlets as if they were independent units – and not apply the company average. With Tally. ERP 9, each outlet will act as an independent unit from a costing perspective. Sales from each outlet will reflect the appropriate cost, and not the company average (which can skew profitability of both outlets).Seen at the company level, the cost behavior ignores these go downs – making reports and financial analysis appropriate at that level. Go downs can contain go downs – to allow management to the bin level. For various jobs (projects) and sub-jobs, the use of go downs and cost centers in Tally. ERP 9 give a high level of reporting and analysis – on inventory and financial aspects of jobs. Multi-Budgets ; Scenarios Budgets are a measure of the results expec ted for the planned activities for a company. Whether you formally plan budgets or not, you will be working against several budgets – Revenue, Production, Expense, Financial, Investment and so on. Once these budgets are recorded, you would periodically want to check up how your business measures up against this plan.And once you get a handle on the variance, you would probably take decisions on course corrections – record possible outcomes of these changes (as scenarios) and compare against the budgets once again. This is a powerful planning mechanism that provides the flexibility to work in a changing /dynamic environment. With Tally. ERP 9, you can set up any number of budgets – and to make this easy, budgets can roll up into ‘group' budgets and these can roll up again into ‘master' budgets: the people who come up with the budgets can make entries and the roll-up is automatic (and can be overridden at the rolled up level as well). While viewing any report, you can choose to pull up the budgeted figures as well, along with a variance column. You could just as easily pull up budget figures alone – and make these available to various people.A ‘scenario' is the name given to a specific combination of vouchers that will be included to deliver a report – you can include and exclude different voucher types and build as many scenarios as needed – say one where a product launch is on time and another where it is delayed by three months. You could then view actual figures against a scenario. You could also see the variance between a scenario and the budget! Budgets and Scenarios are powerful tools when used by themselves; used together they deliver unprecedented power to help plan ; monitor your business. TALLY REPORTING ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Modifying Reports (Options) Balance Sheet Profit ; Loss Account Stock Summary Trial Balance Day Book Cash Book P etty Cash Book Bank Book Journal Register Ledger Purchase Register Sales Register Ledger-wise Outstanding Reports Interest Receivable Interest Payable Cost Category Summary Statistics Stock Transfers Stock Valuation Methods BOM – Cost Estimate Daily Balance of Cash/Bank Book Stock Query Negative Stock Item Movement Analysis Stock Ageing Analysis Multi-Column Cash Book Purchase Register-Extract Sales Register-Extract Cash Flow Summary Funds Flow Summary Budgets Overdue Receivable Overdue Payable Age-wise Receivable Negative Ledger Debit Note Register Credit Note Register Reminder Letter Confirmation Letter ? Comparative Profit and Loss Account ? Vertical Balance Sheet with Working Capital ? Comparative Quarterly Balance Sheet ? Income ; Expenditure Statement

Total Quality Management in Toyota

Introduction Toyota is one of the world’s largest automobile manufacturers, selling over  9 million models in 2006 on all five continents. A Top 10 Fortune Global 500 enterprise, Toyota ranks among the world’s leading global corporations and is proud to be the most admired automaker, an achievement the company believes stems from its dedication to customer satisfaction. Toyota has been shaped by a set of values and principles that have their roots in the company’s formative years in Japan. The Toyota story begins in the late 19th century, when Sakichi Toyoda invented Japan’s first power loom, which was to revolutionise the country’s textile industry. In January 1918, Sakichi founded the Toyoda Spinning & Weaving Company, and with the help of his son, Kiichiro Toyoda, he fulfilled his lifelong dream of building an automatic loom in 1924. Two years later, he established Toyoda Automatic Loom Works. Like his father, Kiichiro was an innovator, and during his visits to Europe and the U. S. in the 1920s, he became deeply interested in the nascent automotive industry. Making the most of the ? 100,000 that Sakichi Toyoda received for selling the patent rights of his automatic loom, Kiichiro laid the foundations of Toyota Motor Corporation (TMC), which was established in 1937. From looms to cars, the Toyota experience has been shaped by extending the boundaries of manufacturing. History When Toyota became the first Japanese car manufacturer to venture into motor sports in 1957, Shotaro Kamiya, then president of the Toyota Motor Sales Company, encouraged his team with his belief that, â€Å"There will be no progress if you fear failure. † The Toyota spirit For half a century this courageous spirit has guided these pioneers and their successors. Aware of the immense task ahead, Toyota approached motor sports with a mixture of patience and ambition. Over the decades, the company’s â€Å"kaizen† method of continuous improvement proved a winning strategy. Toyota eventually accumulating hard-won experience, professional respect and a long string of victories at tracks all around the world. The purpose of this project is to how Toyota analysis of effectiveness of Total Quality Management in the automobile industry. The reason is quality of a product or a service plays a key role in the current business environment. Total Quality Management is a philosophy that guides every activity within a business. It is concerned with developing and sustaining a culture of continuous improvement, which focuses customer’s expectation at a low cost. Providing the best product or service at the minimum price is the main challenge faced by the current competitive business environment. Toyota customers are price sensitive but at the same time they expect value for money, large companies have been able to gain the economies of scale therefore, they have been able to deliver low price products to the market. But the quality of that product cannot always be impressive as they mainly focus on the low cost. Traditionally the cost of quality is considered as an additional cost but at present cost of quality has taken a major role of a product costing. As the competition and business survival in modem organisations are intensifying, they need not only to increase their market share by improving the quality or products and services, but also improve the performance of their employees. In the early 1980s, the concept of total quality management was widely applied to manufacturing industries. The application of Total Quality Management has recently shown its significance in services industries for improving the quality of service and customers satisfaction, which has resulted in increased competitive advantage. In the UK, service automobile industry represents a dynamic and important sector, which occupies a major part of the economy. Rapid development of new levels of service capabilities would be the best solution to deliver high value- added service to satisfy the customer’s need in the UK automobile industry. The awareness of the important of quality in the survival and competitive advantage has recently started to spread in UK automobile industry (black 1999). Since the effective implementation of Total Quality Management hinges on the development of a business plan and providing value added customers focused processes, it is interesting to study the key drivers, which will make application of TQM successful in service companies such as hotels, banks and hospital etc. Research Objectives Outline of Toyota’s TQM system Analysis of the effectiveness of TQM in Toyota Critically evaluate how Toyota has benefit by adopting TQM principle An analysis of the current problems encountered by Toyota principle of TQM The main reason to choose this topic as my dissertation is my personal experience. Toyota is my main means of transportation. Toyota companies own a well-sophisticated technology; charge very expensive tickets fares, yet inefficient automobile industries had given me the interest to study about it for a long time. Train delays are the main problem that commuters face. The monopoly of train operating companies has made this situation worse. I always believed that Toyota could give a better service at a low rate than now. Also I am personally interested in TRANSPORT economics, which has given me an added reason to do research IN Toyota. Total Quality Management is all about the managing the quality at work on whatever we do and also it helps to reduce and service cost. So that I decide to do a research on application of Total Quality management in Toyota. Literature review Quality is the key to competitive advantage in today’s business environment. As more organisations for Total Quality Management (TQM), the choices open to those wanting to set up a quality system are becoming increasing varied. Good business, which in turn general prosperity and employment, is not something, which comes about by chance. It is result of the skills with which business in general is managed and business in general is only the sum of the activities of the business units. Through all the years that I have been in business I have never yet found our business bad as a result of any outside force. It has always been due to some defect in our own company, and whenever we located and repaired the defect our business become good again regardless of what anybody else may be doing. HENRY FORD According to the above remark done by Henry Ford, it implies that the success or failure of a company depends on the strength and weaknesses of that company. Once they can rectify their slip – ups then they can gain their success back. So by doing everything correctly, with zero defects the failure of a business is minimal. Total Quality Management can be practices in every department, in every activity in a company. It should be practices from senior management to the least level of the employee. Then any business can get success in the competitive business environment. The concept of Total Quality Management was developed by an American, W. Edward Deming, after World War II for improving the production quality of goods and service. The concept was not taken seriously by American until the Japanese, who adopting it in 1950 to resurrect their post war business and industry, used it to dominate world markets by 1980. By then most U. S. manufacturing had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets (Mehrotra, 2005). Total Quality is a description of the culture, attitude and organisation of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspect of the company’s operations, with things being done right first time, and defects and waste eradicated from operations. What is Total Quality Management? The two key elements in this research are Total Quality Management and corporate strategy. The main aim is to conduct an inductive grounded theory study into the strategic impact of Total Quality Management and is to place corporate strategy and TQM in context. The seeks to inductively develop an understanding of the relationship between TQM and strategy, as opposed to testing existing theory. A brief strategic quality management literature review is given, followed by a description of the grounded theory research methodology involving 19 grounded case studies. The grounded results are discussed in the context, in which they were made, this allowing the grounded picture to emerge according to the (Eisenhardt, 1989, 1991). Even though Total Quality Management is all about the managing the quality at work on whatever we do, it has got a vast theoretical area as quality should be everywhere in an organisation. Total Quality Management applies from top to bottom of an organisation, from strategic decisions to final output. Total Quality Management can be studied from three different approaches. They are contribution from quality leaders, formal evaluation models and empirical research. Deming (1986) underlined the use of statistical techniques for quality control, and proposed has 14 principles to improve quality in organisation, based on the following ideas. Leadership, an improvement philosophy, the right production from the beginning, training for managers and employees, internal communication aimed at the elimination of obstacles for cooperation and the suppression of quantitative objective. Juran (1993) pointed out the importance of both technical and managerial aspects, and indentified the three basic function of the quality management process. They are planning, organisation and control, as the stages for quality improvement. He indicated that the aim of the management is to reduce the cost of mistakes, reaching a point where the total costs of quality are minimal according to (Juran and Gryna, 1993). Ishikawa (1985) emphasized the importance of training, the usage of cause effect diagrams for problem solving, and quality circles as a way to achieve continuous improvement. Crosby (1979) defined 14 steps for quality improvement, including top and intermediate management commitment, quality measurement, evaluation of quality costs, corrective action, and training, a zero defect philosophy, objective setting and employee recognition. Lastly, Feigenbaum (1991) described the notion of total quality, based mainly on leadership and an understanding of the aspects of quality improvement, a commitment to incorporate quality in the firm’s practices, and the participation of the entire workforce, the objective being the reduction of total costs. Some of the above mentioned theories have discussed in details in this chapter. Juran (1993) concluded that Total Quality Management is the set of management processes and system that create delighted customers through empowered employees, leading to higher revenue and lowest cost. According to that definition TQM is a combination of all functions and process within an organisation in order to achieve continuous improvement of the quality of goods and service for the customer satisfaction. To accomplish this is need to involve every one and all activities of a continuous way of life for the purpose of managing the quality of the all activities. Total Quality Management is an interaction of number of ideas. In order to attain the quality of an organisation, in terms of all the functions, it is a start to finish process that integrates interrelated function at all levels. It is a systems approach that considers every contact between the various elements of the organisation. As a result of this interaction the overall performance of the organisation will be higher than total of the individual output from the subsystems. Those subsystems such as include organisational functions in the products life cycle such as design, planning, production, distribution and field service. It also needs to integrate management subsystems such as strategy with customers focus, the tools of quality and employee involvement that the linking process integrates whole. As a result of all those activities any product or service can be improved. This particular structure leads the organisation in to continuous improvement and finally customer satisfaction (PHS management training 2005). Continuous improvement of all operations and activities is at the heart of TQM. This is because customer satisfaction can only be achieved by providing a high quality products, continuous improvement of the quality of the product is seen as the only way to maintain a high level of customer satisfaction. As well as recognising the link between product quality and customer satisfaction, TQM also recognises that product quality is the result of process quality. As a result, there is a focus on continuous improvement of the companies’ processes. This will lead to an improvement in process quality. In turn this will lead to an improvement in product quality, and to increase in customer satisfaction. Improvement cycles are encouraged for all activities from design and development of products, through routine support and administrative service, to customer relationship management. To achieve continuous improvement Toyota gas to measure and analyze its own performance and that of other companies. Top management commitment and involvement is required in creating and developing clear quality values and goals consistent with the objective of Toyota, and in creating and developing well defined systems, methods and performance measure for achieving those goals. Such systems and methods guide all quality activities and encourage participation by all employees. The development and use of performance indicators is linked, directly or indirectly, to customer requirements and satisfaction, and employee remuneration elimination of waste is a major component of the quality improvement approach. There is also a strong emphasis on prevention rather than detection, hence an emphasis on quality at the design stage. The customer driven process helps to prevent errors and get closer to defect free production. When problems do occur within the product development process, the aim is to identify and solve them rather than hide them; they are generally discovered and resolved before they can get to the next internal customer Benchmarking What is that organisation do that gets results so much better than ours? The answer to this question opens the door to benchmarking, an approach that is accelerating among U. S. firm that have adopted the total quality management (TQM) philosophy. The essence of benchmarking is the continuous process of comparing a company’s strategy, products and processes with those of the world leaders and best in class organisations in order to learn how the achieve excellence and then setting out match and even surpass it. For many organisations, benchmarking has become a key component of their TQM programs (Joel E. Ross) National and international quality awards place considering emphasis on the need to make inter firm comparisons on a spectrum of performance related criteria. This is called benchmarking. This comparison may be within the industrial sector or against â€Å"best practice† irrespective of the industry concerned. Such comparisons can be made in almost any measures which are not just industry specific. For instance, financial performance measurement such as return on capital employee, debtor and creditor ration, credit period or training levels, plan availability and efficiency. Joel E. Ross) concludes the real meaning of benchmarking is the continuous process of comparing a company’s strategy, products and processes with those of the world’s leader and best in class organisation in order to learn how they achieved excellence and then setting out to match and even surpass it. Nowadays benchmarking is a key component of TQM programs. There is currently some debate abo ut which TQM practices contribute most to superior performance outcomes. Several proponents argue that softer TQM practices such as leadership, human resource management, and customer focus have more impact than benchmarking, process analysis or performance measurement. The evidence for which TQM factors contribute most too improved performance is not yet conclusive, and sometimes contradictory. Using data from a longitudinal study of 67 TQM firms we contribute to this debate. Our central hypothesis is that measurement of key TQM practices and performance outcomes in essential for TQM success. We examine the measurement practise of this cohort of firms, and report on the changes in their measurement behaviour over time. Specifically, we analyse seven dimensions of measurement relating to customer satisfaction, employee satisfaction, and process performance, impact of TQM on costs, and sales, self assessment, and benchmarking. We calculate a measurement intensity score for each firm, based on how many of these seven parameters were being measured, and we show that increased measurement intensity is strongly associated with perceived TQM success. Finally, using multivariate discriminate analysis, we identify eight variables that explain the level of TQM success with a classification accuracy of almost 90 %. We conclude that to attain the highest levels of TQM success, firm need to engage in the measurement practices of self assessment and benchmarking, but our data suggest that an appropriate measurement framework needs to be in place beforehand ( Taylor 2006) One of the biggest mistake people make when beginning their benchmarking endeavour is that they only look to benchmark someone within their own industry. Although this doesn’t hurt, but obviously industries already know enough about their industry to know what works and what doesn’t. Some people think they must benchmark their competitor. But if the competitor is worse than your company, it can be a big waste of time and energy. And it will not give the favourable result for the company. Instead of benchmarking a company that is well known for being a good model will give a favourable result to the company. Benchmarking will help to find out, who performs the business process very well and gas process practices that are adaptable to your own organisation if you need to conduct a comprehensive benchmark study or if you can obtain 80 – 90 % of what you need from just using the telephone, email or any other electronic survey to communicate your needs with other member on the benchmarking exchange (Hing, 2001). The drive of customer satisfaction The benefit of having customers who are satisfied is well known. The issues in building customer satisfaction are to acquire satisfied customers, know when you have them, and keep. The obvious way to determine what makes customers satisfied is simply to ask them. (Joel E. Ross) Total quality management has a customer first orientation. The customer, not internal activities and constraints, comes first. Customer satisfaction is seen as the company’s highest priority. The company believes it will only be successful if customers are satisfied. The TQM company is sensitive to customer requirements and responds rapidly to them. In the TQM context, being sensitive to customer requirement’s goes beyond defect and error reduction, and merely specification or reducing customer complaints (Black, 1999). The concept of requirement is expanded to take in not only product and service attributes that meet basic requirements, but also those that enhance and differentiate them for competitive advantage. Each part of the company is involved in Total Quality, operating as a customer to some function and as a supplier to others. The engineering department is a supplier to downstream functions such as manufacturing and field service, and has to treat these internal customers with the same sensitivity and responsiveness as it would external customers. This also helps to motivate employee’s activities as the conflicts are minimal as they treat each other as customers. TQM Components TQM has four basic components 1. Put customers first 2. Make Continuous Improvement 3. Aim for zero defects 4. Training and development Put Customers First A quality product or service satisfies customer’s needs and expectations. Whether a product or service is of high or low quality, will be decided by how it made the consumer feel and whether consumer expectations were satisfied or exceeded. See quality. If customers are not put first, then customer expectations will be difficult to satisfy and consequently quality will not be achieved. Customers can be put first through a variety of initiatives including †¢ Undertaking market research to discover consumer needs so that the organisation can develop products and services that exceed their consumer’s needs. †¢ Looking after all customers whether internal or external. Internal customers are employees of the organisation and are known as customers when they approach each other for a service. External customers are all non-employees (of the organisation) that approach the organisation in connection with a service or product. †¢ Effective customer care systems. †¢ Ensuring that all service standards are met. †¢ Listening to customer views and opinions. Responding to customer views including resolving customer complaints in a manner that satisfies their expectations. Once customer complaints are resolved they should be analysed to prevent future recurrence. Make Continuous Improvement The Japanese term â€Å"kaizen† has contributed to this component. Kaizen believes that there are no limits to continuous improvement. This means that a TQM organisation will continuously strive to improve their product/service and increase the quality standards. A TQM organisation will also view change positively whether the change involves a process change or a change in customer needs and expectations. This is because changes will enable the organisation to develop and explore quality. Aim for Zero Defects There are a number of reasons behind the aim to eradicate defects. Defects are expensive because they will lower the customer’s confidence in the product. Also it is more expensive to rectify defects than it is to prevent them occurring in the first place. Zero defects can be achieved through a combination of quality assurance and quality control. Training and Development An organisation will need to train their employees to ensure that they understand the principles of TQM. A TQM organisation employee will need to understand how TQM is to be achieved or maintained and how they as an employee will ensure that the organisation emulates TQM. Unless each employee accepts and believes in TQM it will be difficult for the organisation to practice TQM. QUALITY Quality is important to business organisations and their consumers. This is because quality products or services can and will secure consumer’s business. However do not equate quality with expensive, as price will not determine quality. Whether a product or service is of high or low quality, will be decided by how it made the consumer feel and whether consumer expectations were satisfied or exceeded. Adding Value Some writers such as Tom Peters (in his book â€Å"Thriving on Chaos†) believe that quality rather than price dictates demand for a product. Peters argues that customers will be prepared to pay for high quality. This means that value is added to a product by ensuring that products/services have the quality consumers require. Quality Control This is defined as the process of identifying which products/services do not meet the organisation’s standards. Once identified the products/services below standard will then be adapted (so that they meet the standards expected) or discontinued Quality Assurance The purpose of this is to ensure that products/services are not below standard when manufactured or used by the consumer. The aim of quality assurance is to make sure that all the goods produced or services offered have â€Å"zero defects†. Quality assurance should save costs as products below standard can not be sold. It should also protect the organisation’s reputation. Whilst quality control is about identification of low quality products, quality assurance is about prevention. In other words the aim of quality assurance is to ensure that products are not below standard. Quality Circles A quality circle is made up of a group of people at various levels within the organisation. These people will have meetings where they will discuss and attempt to solve problems within the organisation. Each of these problems will be real problems faced by the organisation and will require solutions that can be put into practice. Training To ensure that an organisation can offer the quality expected by their consumers, they will strive to continuously improve their product or service. This is because a constantly evolving market place will change consumer demands, needs and expectations with it. Continuous improvement will only take place if staff possesses the right skills and knowledge. Skills and knowledge are usually acquired by the staff through the organisation’s ongoing training and development programs. Fishbone Analysis A fishbone analysis is also known as a cause and effect analysis. The concept was thought up by Kaoru Ishikawa. The analysis suggests that in order to solve a problem an organization is going through, the firm should try to find out the causes. Only when the causes are discovered and understood can you prevent the problem from occurring again. The best way to view the cause and effect was to draw it out like a fish skeleton with the problem at the head of the fish and the bones, the causes. Causes of problems could be anything from: †¢ Manpower †¢ Machinery †¢ Materials the firm uses †¢ Methods of making the product Or it could be down to one or some of the elements of the in business (see below). If you look at this diagram the problem for the company is declining sales, the causes of declining sales when traced back can be from inefficient processes, to lack of training for staff. To address the problem of declining sales the causes need to be addressed. The benefit of a fishbone analysis is it enables the problem to be traced back to the root causes, with the aim of trying to find long term solutions. A cause and effect analysis is usually completed in teams, where the fishbone is drawn out and team member brainstorm possibilities of the problem. Total Quality Management is the set of management processes and systems that create delighted customers through empowered employees, leading to higher revenue and lower cost. Total Quality Management is the integration of all functions and processes within an organisation in order to achieve continuous improvement of the quality of goods and services. The goal is customer’s satisfaction. Of all the management issues faced in the last decade, none has had the impact of or caused as much concern as in America products and services. A report The concept of Total Quality Management Total Quality Management is based of ideas. It means thinking about quality in terms of all functions of the enterprise and is a start to finish process that integrates interrelated functions at all levels. It is a systems approach that considers every interaction between the various elements of the organisation. This would means that, the overall effectiveness of the system is higher than the sum of the individual outputs from the subsystems. The subsystems include all the organisational functions in the life cycle of product, such as 1. Design 2. Planning 3. Production 4. Distribution 5. Field service The management subsystem also require integration, including 1. Strategy with a customer’s focus 2. The tools of quality 3. Employee involvement A corollary is that any product, process, or service can be improved, and a successful organisation is one that consciously seeks and exploits opportunities for improvement at all levels. The load bearing structure is customer’s satisfaction. The conference board has summarized the key issues and terminology relates to Total Quality Management: †¢ The cost of quality as the measure of non – quality not meeting customer requirements and a measure of how the quality process is progressing †¢ A cultural change that appreciate the primary need to meet customer requirements, implements a management philosophy that acknowledges this emphasis, encourages employee involvement, and embraces the ethic of continuous improvement. Enabling mechanisms of change, including training and education, communication, recognition, management behaviour, teamwork, and customer satisfaction programs. †¢ Implementing Total Quality Management by defining the mission, identifying the output, indentifying the customers, negotiating customer requirements, developing a â€Å"supplier’s specification† that details customer objective, and determining the act ivities required to fulfil those objectives. Management behaviour that includes acting as role models, use of quality process and tools, encouraging communication, sponsoring feedback activities, and fostering and providing a supporting environment. Continuous improvement Continuous improvement methods can be used to assists Toyota getting better their manufactured goods and services and via using continuous improvement in each week or month not matter what size the development is made but progress has to obtain place a model which be able to used is PDCA which stands for plan, do, act and check. The PDCA is a model of continuous improvement which be capable of being employed to get better Toyota goods and services and assisting them to expand new goods and services or even to get better the merit of their manufactured goods and services via preparation how the organisation will get better their manufactured goods and services and then how the Toyota will carry out to the plans and then using the plans and finally confirming if the tactics working and this stages will continues in anticipation of they contain makes new products or services or even better existing products and services. The cause of the effect looks like selected at the outcome of the subject which contain occur carry out via the Toyota for instance they had issues through the excellence of the manufactured goods and the effect of effect would show all the possible cause which are the issues and then they be able to employs the effecting of outcome within their organisation to perceive what issues the they have. By doing that it will helps them to undertake the issues in anticipation of no source of cause or it is reducing therefore, if there is still a issues then they will not be effecting by the results of it. The why why why analysis know how to assists them via status the issues and then asking them how is the issues has happen and once the why why why analysis recognise the issues afterwards in anticipation of the issues is not resolve the why why why analysis is maintains on creature continually to resolve all the issues which they has and after that once known see if they be able to remove all the problems. The six – sigma improvement model There are five fundamental phases or stages in applying the sic- sigma approach to improving performance in a process: Define, Measure, Analyze, Improve, Control (DMAIC). These from an improvement cycle grounded in Deming’s original Plan, Do, Check, Act. In the six- sigma approach, DMAIC provides breakthrough strategy and disciplined method of using rigorous data gathering and statistically based analysis to indentify source of errors and ways of eliminating them. It has become increasingly common in so – called six – sigma organisation, for people to refer to DMAIC projects these revolve around the three major strategies for processes to bring about rapid bottom – line achievements – design /redesign, management and improvement. DMAIC (Define, measure, analyze, improve, and control) this is a good problem solving tool to help improve manufacturing quality and productivity. ? Define This is the start of the of DMAIC technique were the team at hand need to try and look into the problem at hand. What is used to help understand the problem with the project would be a project charter which is information on the product. ? Measure The second phase of DMAIC is to grab as much information from the define process so that the improvement team can try to understand how the process operates but are not interested with the problem at this time. This phase is mainly to do with the understanding of the process. ? Analyze Once understanding the process the team now needs to analyze what is the main cause of the problem being studied. ? Improve Once the team have analyzed the problem they can now see what could be done to improve the problem, this is usually done by brainstorming solutions to help the problem. ? Control The last action to be taken would be taking control of the problem by issuing a plan on what to do and how to sort the problem out. These might include: 1. Review and update the process map 2. Update any affected work instructions 3. Develop training that describes the newly implemented methods 4. Determine new metrics to verify the effectiveness of new process 5. Determine if the process changes can be effectively implemented in other processes http://6sixsigma. com/index. php/DMAIC-Cycle. html The second assessment tool Toyota could adopt is called the Fishbone Analysis also known as the ishikawa diagram. This system is designed to identify and list all the factors that are conditioning the problem at hand. This technique helps understand the scale of a situation. It helps brainstorm information from different perspectives within a team or individually to help solve a problem. It is also known to be a very effective system to help people coming from different backgrounds or professional disciplines to working in a much easier business environment to solve problems. This system has a major advantage because usually teams initiate immediately into fixing a problem without taking the time to plan and understand the problem. This is not a good method because the end result usually ends with only parts of the problem having been resolved. The fishbone analysis has a more carful style into understand the problem with its careful planning brainstorming method. http://www. tda. gov. uk/upload/resources/pdf/f/fishbone_analysis_spring2007. pdf The main problem is written on the right hand side of the paper. On the bottom and top of the stems you type 5-6 key factors of the problems or issues that have to be resolved. http://www. tda. gov. k/upload/resources/pdf/f/fishbone_analysis_spring2007. pdf Now you can use the 5-6 key factors to break down into sub headings of other factors that need to be understood to help the solutions for the main development phase. This is a very good was of working as a team as well, you could have a certain team responsible for one main fish bone. The PDCA cycle is something that came around in the 1950’s and is still being used today on an international level weather it wo uld be in training facilities to business environments. It is a four stage check list that will help you get from problem faced to problem solved. It is a continuous cycle that starts with careful planning, must result in effective action, and must move on again to planning. The way PDCA is used: †¢ Plan to improve your operation you first need to understand what is going on with careful planning. †¢ Do To make the changes and try and solve the problem on a smaller scale. This minimises disruption and while testing weather the changes have taken affect or not. Check This method is to check if the changes are meeting the targets to ensure you know how the output is at all times to identity if any new problems are arising. †¢ Act The last stage is to make the changes that are required on a larger scale if the experiment has proven to be successful. In a business this could be getting other departments or even suppliers involved because maybe they may be affected by the changes. Or these people or departments could have been a dded in the Do stage. http://leadershipchamps. files. wordpress. com/2008/03/pdca. png